We strive to provide fast and reliable customer service. Please review our shipping, returns and refunds terms before purchasing our products.
Shipping
We ship our in-stock items from Perth, Western Australia and aim to dispatch the received orders within 24 hours, from Monday to Friday, excluding public holidays. The cost of your shipping will be calculated when you enter your postcode during the checkout.
Returns
We have a 3–day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at shop@vivantrepose.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/Non-returnable Items
Certain types pf items cannot be returned, like perishable goods, custom products (such as special orders or personalised items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges will be reviewed on a piece-by-piece basis as many of our products are unique. Please contact us to discuss the exchange you wish to make.
Refunds
We will notify you once we have received and inspected your return, and let you know if the return was approved or not. If approved, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
